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Frequently Asked Questions

You got questions? Don’t worry, we’ve answered some Frequently Asked Questions below so you don’t need to ask us and wait for reply!

Getting Started

Shipping & Orders

Sales Questions

Pricing & Size

Getting Started

What is LIAP Shop?

LIAP Shop is an online store by the LIAP Foundation offering a range of products designed to spread positivity and support impactful causes. Every purchase contributes to LIAP Foundation’s projects, including providing meals through LIAP Kitchen and promoting environmental initiatives through LIAP Tree. It’s shopping with a purpose, where every item you choose helps make a difference.

Where is LIAP Shop located?

LIAP Shop is an online store accessible from anywhere. While there isn’t a physical storefront, all products can be browsed and purchased directly on our website, with secure checkout and delivery to your door.

What types of clothing are available at LIAP Shop?

LIAP Shop offers a variety of clothing options designed to inspire positivity and comfort. Our collection includes t-shirts, hoodies, and accessories that showcase uplifting messages and support LIAP Foundation’s mission. Each piece is crafted for quality and purpose, making it easy to wear your positivity every day.

How can I contact customer service?

For any inquiries or assistance, you can reach our customer service team by emailing care@lifeisallpositive.org or by calling our WhatsApp on 8878282887. We’re here to help with any questions about your order, products, or the LIAP Shop experience.

Are there any physical stores for LIAP Shop?

No, LIAP Shop operates exclusively online. All our products are available through our website, where you can browse, purchase, and have items conveniently delivered to your location.

Shipping & Orders

How do I place an order?

To place an order, simply browse our website and add items to your cart. When ready, proceed to checkout, where you’ll provide your shipping information and select a payment method. Once your order is confirmed, you’ll receive a confirmation email, and we’ll begin processing your items for delivery.

What payment methods are accepted?

LIAP Shop accepts a range of secure payment options, including, UPI, credit and debit cards, netbanking and digital wallets. Our payment gateway is powered by PhonePe, ensuring a safe and reliable transaction experience for every purchase.

How long will it take to receive my order?

Once your order is placed, it typically takes 2-3 business days to process, followed by a delivery timeframe of 5-7 business days, depending on your location. You’ll receive tracking information via email to monitor your order’s progress.

Can I track my order?

Yes, once your order is shipped, you’ll receive a tracking number via email. Use this number to track your order’s status and through our website or the carrier’s tracking system.

Do you offer international shipping?

Currently, LIAP Shop offers shipping within India only. We are working to expand our reach and hope to offer international shipping in the near future. Stay tuned!

Sales Questions

Do you offer personalized or custom items?

Yes, we offer personalization on select items! Look for the customization option on product pages or contact our customer service team to learn more about available customization options for your order.

What is your return policy?

At LIAP Shop, we strive to ensure that each product meets the highest quality standards. However, if an item is received damaged, we’re here to help.

  • Defective or Damaged Items: Despite our quality checks, items may occasionally be damaged due to handling during delivery. To claim a replacement or refund for a misprinted, damaged, or defective item, please submit your request within 7 days of delivery. Ensure you include photos of the defective product, and images of the original packaging. 

  • Size Exchanges and Non-Defective Returns: We kindly encourage you to consider giving it to charity to support those in need. In that way you also support in the mission of LIAP Foundation. 

For further assistance, please contact our customer service team care@lifeisallpositive.org or WhatsApp 8878282887

How do I initiate a return?

To initiate a return for a defective or damaged item, please contact our customer service team within 7 days of delivery. Be sure to include photos of the defective product, and images of the original packaging to process your claim. Our team will guide you through the steps for a replacement or refund.

Can I cancel my order after it’s been placed?

Orders can be canceled within 24 hours of placement. After this period, we begin processing and may not be able to cancel. Please contact our customer service team as soon as possible for assistance at care@lifeisallpositive.org or WhatsApp 8878282887

What should I do if I receive the wrong item?

If you receive an incorrect item, contact our customer service team within 7 days of delivery with a photo of the item and packaging. We’ll ensure the correct product is sent to you as quickly as possible.

Pricing & Size

Are shipping costs included in the price?

Yes, shipping costs are included in the listed price, so you won’t see any additional charges at checkout. The price you see is the total you pay.

Are taxes included in the Price?

Yes, all applicable taxes are included in the listed price. What you see is the final price—no extra charges at checkout.

What sizes are available?

Our clothing items are available in a range of sizes to ensure a comfortable fit for everyone. Standard sizes typically include S, M, L, XL, and XXL. For specific measurements, please refer to the size chart on each product page or contact our customer service team for assistance with sizing.

Are the designs exclusive to LIAP Shop?

Yes, all designs at LIAP Shop are exclusive and crafted to reflect our mission and values. Each piece is unique to LIAP and created to inspire positivity, making it a meaningful addition to your collection and a way to support our community initiatives.

Do you offer discounts or sales?

Yes, we occasionally run special promotions and discounts. To stay updated on sales and exclusive offers, subscribe to our newsletter or follow us on social media.

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